Why does the estimated date of delivery differ from the delivery timeline mentioned after placing the order?
The estimated delivery time is an approximate date for your delivery.
Once the order is placed, we trace the closest shop to your address and update your estimated delivery time based on this. This is why there might be a difference in the 2 dates.
Can I expect delivery all day, every day?
Well, every day except Sundays and national holidays.
Why doesn't TinyWardrobe deliver to my location?
Your pin code is not yet serviceable by our courier partners and that’s why we don’t deliver to your location at the moment.
We’re increasing our reach and partnering with reliable courier companies, so we should be able to get to you.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain tinywardrobe.in to your safe senders list.
Does TinyWardrobe deliver to locations outside India?
We don’t deliver internationally at the moment.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We can only offer next day on products we have in stock at our dispatch depot.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.
I'm new, how do I order?
This is how to order a product on TinyWardrobe:
- Search for your product on the Website/App
- Click on a the product you are looking for
- Add the product to the shopping cart
- Proceed to check-out and fill out address
- Select shipping method, and verify your order
- Select a payment method
- Wait for the order confirmation Mail/SMS
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.Security checks are also made on all transactions, to ensure the authenticity of each payment.More about safely buying online
Is it safe to pay online?
Yes, We’re partnered with CCAVENUE, the most trusted payment gateway in India and other countries.
How can I pay for all the products that I've bought?
Here’s how you can give your money to us:
1. You can opt for India’s favourite mode of payment — cash on delivery!
2. You can be a warrior who isn’t afraid of online payments and use the credit/debit card, netbanking,UPI and other modes of payment.
Which Payment do you accept?
We currently accept:
- Credit Cards
- Debit Cards
- Net Banking
- ATM Cards
- Prepaid Instruments
Check this Link for more payment info
How do I apply a promotional code?
You can add a valid promotion code in the checkout.
You will see a dialogue “Have a coupon? Click here to enter your code”
Click the link and apply your valid promo code
Do your prices including GST?
All our online prices include GST.
Where is my order?
Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Here’s how you get to your order history:
1. Log into your TinyWardrobe account.
2. Click on My Account at the top right corner of your screen(Click Menu in Mobile).
3. Click on Orders to view your order history.
How can I track my TinyWardrobe order?
We’ve got our eyes on it! We’ll keep you posted with an SMS and an email, every time the status of your shipment changes.
Meanwhile, you can always track the status of your order from your TinyWardrobe account too.
1. Log into your TinyWardrobe account.
2. Go to the My Account > Order Details > Track Order.
Can I make changes to my order after it's placed?
Once an order is confirmed, we can’t change numbers, unfortunately: it isn’t possible to add items to it, substitute one item for another, or increase the quantity of a product. Still, you can always place a new order with the new items you want!
If your delivery address has changed, contact us and we’ll have your order shipped to the updated address. As long as an invoice hasn’t already been generated – then it’s too late.
If your order is headed to the wrong address, it’ll be returned to its shipment origin. If it’s a prepaid order, we’ll refund the amount to you. If you chose cash on delivery, we’ll remind you to place a new order with a new address.
We do our very best to get your order to you where you want it, how you want it and when you want it. But we can make changes only up to a certain stage of the order process, after which additional costs and time may be involved. Contact us to make changes to your existing TinyWardrobe order.
How can I make a complaint?
In the rare occasion we may make a mistake. We are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please mail us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why does my order state available, and then find out I have to wait extra days for delivery?
We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).
Why am I missing an item in my delivery?
There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
Can I pay for a Click&Collect order online?
No, currently we only offer the service to collect and pay in store.
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an item?
For information on returning an item please Click Here.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email@example.com
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
At TinyWardrobe we hope that you are happy with your purchases. We take great care in dispatching products to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to firstname.lastname@example.org Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on email@example.com
What is TinyWardrobe's cancellation policy?
Made a mistake? Never mind, here’s how you can cancel your order:
* Email us at firstname.lastname@example.org to cancel your order before it has shipped from the warehouse/store.
* If your TInyWardrobe order has already been shipped, you can refuse it at the time of arrival at your doorstep.
How will my refund be processed?
Your method of refund is depended on the mode of payment for your order.
1. Paid in store or cash on delivery: Refund initiated through NEFT (National Electronic Funds Transfer), 7 business days after our quality check.
2. Online payment via credit card/debit card/netbanking/UPI: Refund to source, 7 business days after our quality check.
I've been refunded an amount that's lower than what I originally paid. Why?
Your returns amount could be lower than what you originally paid if the product was part of a promotional offer, which is subject to terms and conditions. If the promotion is no longer applicable to your entire order, the total order value changes to reflect that, and the difference is adjusted against the refund amount.
Still think we made a mistake? Contact Us and we will figure it out together.